Shipping policy

Shipping

At Pisces Picnic, we’re thrilled to ship our handmade, chunky yarn bags and other unique products to customers all around the world. We do our best to ship your orders as quickly as possible. Typically, orders are processed within 2-3 business days. Please note that we do not ship on weekends or holidays. If we are experiencing a high volume of orders, processing times may extend to 3-5 business days. Should there be a significant delay in your shipment, we will contact you via email or phone.

 

Shipping Rates & Delivery Estimates

Domestic Shipping (Within Canada):

    • Standard Shipping (0-2kg): 3-9 business days - $24.00
    • Standard Shipping ($150+): 2-9 business days - $24.00
    • Express Shipping (0-2kg): 1-2 business days - FREE

International Shipping:

    • Standard International Shipping: [Insert Time Frame] business days - [Insert Cost]
    • Express International Shipping: [Insert Time Frame] business days - [Insert Cost]

Please note that delivery delays can occasionally occur, particularly for international shipments.

 

SHIPPING DESTINATIONS

We ship worldwide! Whether you're in North America, Europe, Asia, or beyond, Pisces Picnic products can be delivered right to your door. Please be aware that some international destinations may experience longer delivery times due to customs processing.

 

ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

 

CUSTOMS, DUTIES, AND TAXES

Pisces Picnic is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

 

SHIPPING DAMAGES

Pisces Picnic is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

RETURNS

For information about returns, please refer to our Returns & Exchanges Policy.

 

CUSTOMER SERVICE

If you have any questions about your order, please contact us at piscespicnic@gmail.com.

Thank you for shopping with Pisces Picnic!